Service Design for Digital Sales

Helping teams visualize their service

Pill glass
A thorough, visual process review revealed both digital and organizational opportunities for innovation, in a high-powered sales team

By using the online collaboration software Miro, we could remotely help our client understand where the opportunities for improvement were. The project unfolded over 4 weeks, with regular online sessions. Although the participants were seasoned managers, the consistent use of service blueprints helped them talk about their daily work and their organization in a new way.

We did
Service Design
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The client says


Rather than starting from the frame of design thinking, participants are naturally led to a design way of thinking by looking back on familiar activities, which I feel makes them familiar with customer-centered thinking and makes it easier to put it into practice.

Project owner
Head of Department

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